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They were delivering for Waitrose originally, although Waitrose now offer their own direct service and I believe Ocado switched to M&S. Most supermarkets are pi
by cjrp 6y ago
They were delivering for Waitrose originally, although Waitrose now offer their own direct service and I believe Ocado switched to M&S. Most supermarkets are picking products "by hand" still, e.g. someone goes round the supermarket and fills a trolley with the products that you ordered. Ocado uses more automation, so perhaps their plan is to whitelabel this for supermarkets which want to move away from the manual-picking in store.
- tonyedgecombe 6y agoI think they also deliver for Morrisons, at least judging by the vans coming and going from our local depot.
- djhworld 6y agoThis is why I've been an Ocado customer for a long time, the automation + inventory management allows for a much more consistent shopping experience, I've rarely ever gotten substitutes in my order or food that is just on the brink of going out of date. The regular supermarkets don't have that luxury, your shopping order is beholden to whatever is left out in the store and the judgement of the picker. I've worked in supermarkets in the past and the pickers are horribly underpaid.
- neverminder 6y agoYears ago I was using Ocado as well. Substitutes were common, almost in every single order. Then Amazon Fresh came along and I switched to that. Amazon Fresh maintained 100% consistency, I haven't got a single substitute for several years I used them. Ocado, at least back then was lightyears away from the level of stock management that freshly launched Amazon Fresh had. I've been using Ocado lately as well, because Amazon Fresh simply doesn't have any delivery slots left. I have Ocado delivery coming in the nest hour and what do you know - I've been emailed that 2 items will be missing.