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I've noticed there's only ever effusive praise for Fastmail on HN, which itself probably leads to the kind of thing that Feynman warned us about re oil drops.
by cxr 6y ago
I've noticed there's only ever effusive praise for Fastmail on HN, which itself probably leads to the kind of thing that Feynman warned us about re oil drops.
Spamming folks notwithstanding, I also had a terrible experience with Fastmail on the two occasions that I filed support tickets. I once wrote before: if the options are no support from a service where it's never needed, versus the illusion of support from a different service (paid, even) where the emptiness of the promise will be made evident, then the former is better.
Having said that, I don't actually use or condone Gmail; I give my money to a Fastmail competitor.
- monkeywork 6y agoDo you mind sharing the company?
- genghizkhan 6y agoNot op, but migadu[0] and mxroute[1] are two commonly named competitors to fastmail. [0]: https://migadu.com/ https://migadu.com/ [1]: https://mxroute.com/ https://mxroute.com/
- shazow 6y agoI also had some bad experiences with Fastmail, they're very aggressive at shutting down your account if billing fails (expired cc) with zero warnings. Ended up missing emails on two occasions because of this (I was using fastmail for forwarding). For recovery, they offered to read my emails to confirm my identity which was the final straw. Related thread here: https://twitter.com/shazow/status/1021570521987731458 https://twitter.com/shazow/status/1021570521987731458
- jvns 6y agoit's really worrisome that they offered to look through your email data to confirm your identity. I'd be really curious to know more about what Fastmail does to safeguard customer data from malicious activity by employees.
- shazow 6y agoAgreed! That's one thing that I know Gmail is _very_ good at, at least. I didn't get the impression that Fastmail cares particularly about that problem yet.