I've always had sub-hour responses and generally solutions. I've been impressed with how informed and empowered the support people are, as well. It's weird tha

I've always had sub-hour responses and generally solutions. I've been impressed with how informed and empowered the support people are, as well. It's weird that you experienced "the worst in email support" when I've experienced close to the best. Maybe we're only hearing one side of the story...