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> A few days later someone got back to me that every time you email their support it resets their clock on when they will respond... Sounds like a badly-implem
by crooked-v 6y ago
> A few days later someone got back to me that every time you email their support it resets their clock on when they will respond...
Sounds like a badly-implemented version of a FIFO queue.
- rsa25519 6y agoOr a good spam prevention technique. I think it's a good idea to discourage sending large quantities of emails as a technique for contacting support fastest
- jabroni_salad 6y agoSome CRM tools are a little too simple. If you are ordering tickets by the most recent update time, you will get this. Overall age and 'has agent responded' are much more valuable. This is also why I like phone calls. Now instead of being trapped in a badly ordered queue I have someone who is looking at my issue and only my issue. You can give anything critical priority in everything but name just by calling instead of emailing.