There are a lot of things that could cause you to not being able to enjoy the game, that you can't see in screenshots or videos. Issues with movement, room scal

There are a lot of things that could cause you to not being able to enjoy the game, that you can't see in screenshots or videos. Issues with movement, room scale or motion sickness. Compared to 2D games, it can be the case of "I can't play the game" rather than "I don't want to / don't like the game". So the refund system is especially great for VR.