3 ms·
You mean like an SLA which says the availability of your data?
by tedk-42 6y ago
You mean like an SLA which says the availability of your data?
- hinkley 6y agoSLAs are bullshit. Refunds are fine for retail customers, and most SLAs I’ve ever had the need to discuss seem to be based on that model. If I buy a computer from you for $1000 and it breaks, I’m out $1000, I want my money back. Vendor might be fine with that. If I buy a commercial oven from you for $40,000 and it breaks I’m out the price of the oven, plus half of my sales for a week while it gets repaired, wages for people who are now half useless to my business, and loss of trust and/or customers for my company since I had none of my signature baked goods for the entire week. I don’t want SLAs, I want a warranty. Insurance.