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"I have a feeling there's something more to this story that we don't know about." The part that didn't make sense to me is how a manager even knew to ask the g
by mikece 6y ago
"I have a feeling there's something more to this story that we don't know about."
The part that didn't make sense to me is how a manager even knew to ask the guy if he had helped someone. My guess -- and this is only speculation -- is that the "friend" came into the store to buy the new machine and/or have the data transferred, objected to having to leave his old and new machines there for a couple/few days, and the tech offered to just take care of it for him at home, off the clock, since the tech knew the customer. Again, that hypothesis could have nothing to do with the actual facts but it would explain how the manager would even know there was a potential customer service event that never happened... not to mention the liability to the Apple Store if an unofficial agreement to work on the friend's computer happened in the Apple store: what if the tech had accidentally bricked the computer?
- R0b0t1 6y agoLiability? What liability? It was the person acting separate from Apple. Minimizing liability is not some blanked argument you can throw out there in an attempt to justify whatever nonsensical actions you happen to see before you.
- mmcconnell1618 6y agoIf the employee offered to service the computer while the customer was in the Apple Store, the customer could have misunderstood the offer or assumed it was sanctioned by Apple. I'm not sure the customer would win the case but Apple has deep pockets and a good lawyer will extract a sizable sum just to make the case go away.