5 ms·
Inspiring innovation by swedish "3", live help taken to the next level
- rlivsey 16y agoThere's more info at B-Reel's site [1] and the shop itself [2] (in english using Google Translate [3]) [1] - http://www.b-reel.com/projects/3live-shop/ http://www.b-reel.com/projects/3live-shop/ [2] - http://www.tre.se/Privat/Ovriga-sidor/3LiveShop/ http://www.tre.se/Privat/Ovriga-sidor/3LiveShop/ [3] - http://translate.google.com/translate?hl=en&sl=sv&tl=en&u=http%3A%2F%2Fwww.tre.se%2FPrivat%2FOvriga-sidor%2F3LiveShop%2F http://translate.google.com/translate?hl=en&sl=sv&tl... Edited to add Google Translate link
- ddol 16y agoHaving worked as a CSR for three separate telco's, two car companies and an electricity provider, this would be a far slower system to access information than anything I've used. Someone working a job full-time, 40 hours a week doesn't need a shiny interface, they need a fast interface. That means menus with up to fifty items, memorised TLA's and keyboard short-cuts. It's not pretty, but it get's the job done, and for a CSR that's really all that matters.
- ThomPete 16y agoI don't think they consider doing this on a global scale. Probably much more like a flagship store kind of approach. If it is true (the jury is still out on that although Teenage Engineering is involved)