I certainly agree with you there. Customization is important but the first priority of a program is that people should be able to do their work productively wit

I certainly agree with you there. Customization is important but the first priority of a program is that people should be able to do their work productively without changing any setting. There's also fine-grained customization versus "themes". Themes do allow people to give their own feel to a device/program/site, without them having to worry about individual settings. I've always been a proponent of the idea that fine-grained customization should be possible, but you can hide it (this is what GNOME does). Just don't make it illegal to customize for the people that really want to (this is where Apple seems to be going; I don't want to break laws to make a device do what I want). Edit: I happy when they introduces Metacity in place of Sawfish. Sawfish was simply too complex for its own good, GNOME had taken over most of the window manager duties itself and thus the wm should simply manage windows and get out the way.