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The only trouble we've had with Digi-Key over the last six months, with dozens of orders, has been coming too close to their end-of-day shipment cutoff. (It see
by exmadscientist 6y ago
The only trouble we've had with Digi-Key over the last six months, with dozens of orders, has been coming too close to their end-of-day shipment cutoff. (It seems to be closer in practice to 7:30pm than their advertised 8 CT, but I'm not begrudging them that during this pandemic! This is avoiding restricted materials such as lithium batteries, flux, etc., as well as avoiding value-added items. Order those earlier in the day if you want them fast!) Most of our orders are overnighted, for what that's worth; I know the big distributors do treat overnights differently.
We have never seen a single issue with pricing not as advertised at small quantities, or a shipping mistake not directly attributable to the carrier.
Mouser has performed similarly well but is (and has always been) significantly worse with their cutoff. Again, they're nominally 8pm CT but 6 or 6:30 is more realistic if you're counting on it being here the very next day.
Both are amazing if you're used to crappier distributors, but you do pay for it....
- bsder 6y ago> We have never seen a single issue with pricing not as advertised at small quantities Ah. No, we haven't either. The issue is that we have caught DigiKey charging different prices based upon login status and cookie status on low volume order items. This would be fine if they were charging the returning customer less, but we caught them charging more. That made us very unhappy. Maybe it was a bug. Maybe it was an A/B test. However, if I have to scrutinize my order cart, we're done. We still use DigiKey. But we have significantly reduced our volume through them and we watch them like a hawk.
- exmadscientist 6y agoOK, now that I wouldn't have expected! Thanks for the heads up! (Not that I'd likely be able to observe it with our weird procurement flow....)