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Yes, I regularly order from them, but shipping via DigiKey hasn't been great lately where I live so I went with 3M. I also highly recommend digi-key for anyone'

by dapids 6y ago

Yes, I regularly order from them, but shipping via DigiKey hasn't been great lately where I live so I went with 3M. I also highly recommend digi-key for anyone's kapton needs. Edit: spelling

tonyarkles 6y ago
> shipping via DigiKey hasn't been great lately where I live I'm super curious where you live, approximately! I'm in Saskatchewan, and Digi-Key reliably gets me parts next-day, even when shipped DDP (they take care of all of the duty for me). For crossing a border, that's pretty incredible!
bsder 6y ago
I've been tending toward using Mouser lately. DigiKey seems to be playing games with low-volume prices on me lately as well as screwing up shipping.
- exmadscientist 6y ago
  The only trouble we've had with Digi-Key over the last six months, with dozens of orders, has been coming too close to their end-of-day shipment cutoff. (It seems to be closer in practice to 7:30pm than their advertised 8 CT, but I'm not begrudging them that during this pandemic! This is avoiding restricted materials such as lithium batteries, flux, etc., as well as avoiding value-added items. Order those earlier in the day if you want them fast!) Most of our orders are overnighted, for what that's worth; I know the big distributors do treat overnights differently. We have never seen a single issue with pricing not as advertised at small quantities, or a shipping mistake not directly attributable to the carrier. Mouser has performed similarly well but is (and has always been) significantly worse with their cutoff. Again, they're nominally 8pm CT but 6 or 6:30 is more realistic if you're counting on it being here the very next day. Both are amazing if you're used to crappier distributors, but you do pay for it....
  - bsder 6y ago
    > We have never seen a single issue with pricing not as advertised at small quantities Ah. No, we haven't either. The issue is that we have caught DigiKey charging different prices based upon login status and cookie status on low volume order items. This would be fine if they were charging the returning customer less, but we caught them charging more. That made us very unhappy. Maybe it was a bug. Maybe it was an A/B test. However, if I have to scrutinize my order cart, we're done. We still use DigiKey. But we have significantly reduced our volume through them and we watch them like a hawk.
    - exmadscientist 6y ago
      OK, now that I wouldn't have expected! Thanks for the heads up! (Not that I'd likely be able to observe it with our weird procurement flow....)
- yummypaint 6y ago
  Yeah over the past 3 years about 1/50 parts i order on digikey results in "surprise! that part you already paid for a few days ago was actually backordered because we didnt update the listing so plz wait 2-3 months thanks." quite irritating when working on a schedule of a few weeks. The wasted time reordering only compounds with all the associated procurement beurocracy on my end. I can't imagine they jerk around their high volume customers like this.
techdragon 6y ago
I’ve had to dump DigiKey since they use UPS exclusively, since I’m in Australia, UPS has one facility in my city. It’s a real pain to haul my ass out there because UPS have zero alternative arrangements over here. It’s delivery to the person/address or hold at the facility out in the middle of no where.
- TylerE 6y ago
  So, uh, why not just get it delivered to your address? What am I missing? That's how UPS works.
  - dmitrygr 6y ago
    USA != world 1. UPS do not leave packages at door in all countries 2. Some people live in apartments with nowhere safe for packages to be left 3. In some cities/countries in-person delivery does not exist at all. Only "collect at post office"

by dapids 6y ago

Yes, I regularly order from them, but shipping via DigiKey hasn't been great lately where I live so I went with 3M. I also highly recommend digi-key for anyone's kapton needs. Edit: spelling

tonyarkles 6y ago

> shipping via DigiKey hasn't been great lately where I live I'm super curious where you live, approximately! I'm in Saskatchewan, and Digi-Key reliably gets me parts next-day, even when shipped DDP (they take care of all of the duty for me). For crossing a border, that's pretty incredible!

bsder 6y ago

I've been tending toward using Mouser lately. DigiKey seems to be playing games with low-volume prices on me lately as well as screwing up shipping.

exmadscientist 6y ago
The only trouble we've had with Digi-Key over the last six months, with dozens of orders, has been coming too close to their end-of-day shipment cutoff. (It seems to be closer in practice to 7:30pm than their advertised 8 CT, but I'm not begrudging them that during this pandemic! This is avoiding restricted materials such as lithium batteries, flux, etc., as well as avoiding value-added items. Order those earlier in the day if you want them fast!) Most of our orders are overnighted, for what that's worth; I know the big distributors do treat overnights differently. We have never seen a single issue with pricing not as advertised at small quantities, or a shipping mistake not directly attributable to the carrier. Mouser has performed similarly well but is (and has always been) significantly worse with their cutoff. Again, they're nominally 8pm CT but 6 or 6:30 is more realistic if you're counting on it being here the very next day. Both are amazing if you're used to crappier distributors, but you do pay for it....
- bsder 6y ago
  > We have never seen a single issue with pricing not as advertised at small quantities Ah. No, we haven't either. The issue is that we have caught DigiKey charging different prices based upon login status and cookie status on low volume order items. This would be fine if they were charging the returning customer less, but we caught them charging more. That made us very unhappy. Maybe it was a bug. Maybe it was an A/B test. However, if I have to scrutinize my order cart, we're done. We still use DigiKey. But we have significantly reduced our volume through them and we watch them like a hawk.
  - exmadscientist 6y ago
    OK, now that I wouldn't have expected! Thanks for the heads up! (Not that I'd likely be able to observe it with our weird procurement flow....)
yummypaint 6y ago
Yeah over the past 3 years about 1/50 parts i order on digikey results in "surprise! that part you already paid for a few days ago was actually backordered because we didnt update the listing so plz wait 2-3 months thanks." quite irritating when working on a schedule of a few weeks. The wasted time reordering only compounds with all the associated procurement beurocracy on my end. I can't imagine they jerk around their high volume customers like this.

techdragon 6y ago

I’ve had to dump DigiKey since they use UPS exclusively, since I’m in Australia, UPS has one facility in my city. It’s a real pain to haul my ass out there because UPS have zero alternative arrangements over here. It’s delivery to the person/address or hold at the facility out in the middle of no where.

TylerE 6y ago
So, uh, why not just get it delivered to your address? What am I missing? That's how UPS works.
- dmitrygr 6y ago
  USA != world 1. UPS do not leave packages at door in all countries 2. Some people live in apartments with nowhere safe for packages to be left 3. In some cities/countries in-person delivery does not exist at all. Only "collect at post office"