If you ever happen to run into a seller that's motivated to fight your claim, you'll actually realize that Amazon is the new eBay. They now play the exact same

If you ever happen to run into a seller that's motivated to fight your claim, you'll actually realize that Amazon is the new eBay. They now play the exact same game where they sit in the middle, giving each party time to respond, etc. and it just bounces back and forth forever. In my case I had ordered a print on white background and it arrived on a yellowish background and the seller kept fighting. It took 2 weeks and several escalations after which Amazon finally issued me a refund. Noteworthy as well that it was a "goodwill" refund, ie they didn't rule against the seller despite having ample proof in the form of screenshots of the listing and pictures.