I work on such a bot @Intercom. A lot of support requests aren't actually intricate and special: there's almost always loads of simple requests that come in a

I work on such a bot @Intercom. A lot of support requests aren't actually intricate and special: there's almost always loads of simple requests that come in again and again. When you ask a request like that and get the answer instantly, that really is ML delivering value. You mightn't think it, but a lot of people work in customer support, and spend a lot of time answering rote questions again and again. People talk about how much hype there is, or the chance of another AI winter. Yes there's a ton of hype - but I think they aren't considering the real value already being delivered this time around. Everyone is excited about GPT3, but there's already been amazing progress in practical NLP already, over the last few years.