3 ms·

>It's typical with most brick and mortar stores to be refused a return. I've never been refused a return on any product from any brick and mortar store store u

>It's typical with most brick and mortar stores to be refused a return. I've never been refused a return on any product from any brick and mortar store store unless it was for something I was explicitly told was final sale or it was my own fault by losing the receipt or destroying the packaging or something. I even returned a $500 laptop to a Futureshop the day after getting it after dropping it off my lap onto the carpet and the screen completely dying. There was no hassle and I walked out with a brand new laptop.

radicality 6y ago
So you damaged the item from your own carelessness and then returned it next day to get a new one? Why did they accept it? Mistakes happen, but why should the store be liable for this? Further, is this not fraud? This is reminding me of my friend who because of the work-from-home orders wanted a standing desk. He buys one, uses it everyday and then returns it a day before the last return day. He’s on his 5th one now. He absolutely has the money (software engineer). To me that’s outright fraud. People who abuse return policies likely increase the prices for everyone.
- grawprog 6y ago
  No, it was part of their return policy. I explained exactly what happened. The store explained they would contact Toshiba, return it for repair and resell it as refurbished when it was returned. The repairs and damage was covered by Toshiba as far as the store explained to me. It's just the store as the seller was taking on the responsibility for sealing with this as part of selling Toshiba products and the store and Toshiba are clearly alright with this arrangement.
- zaarn 6y ago
  I don't think that's comparable. If the screen completely dies dropping from lap height onto a carpet, the device is improperly manufactured.
R0b0t1 6y ago
What I am trying to say is most of the time there is no such thing as final sale. E.g. a hobby store near me says final sale on electronic parts. As I am aware this is not allowed, they actually have to prove the customer broke the part to refuse the return. This is pretty hard to do. They also can't charge restocking fees or refuse the return if you've destroyed the packaging. Losing the receipt possibly, but they need to be tracking sales as well and I think you would win that.

radicality 6y ago

So you damaged the item from your own carelessness and then returned it next day to get a new one? Why did they accept it? Mistakes happen, but why should the store be liable for this? Further, is this not fraud? This is reminding me of my friend who because of the work-from-home orders wanted a standing desk. He buys one, uses it everyday and then returns it a day before the last return day. He’s on his 5th one now. He absolutely has the money (software engineer). To me that’s outright fraud. People who abuse return policies likely increase the prices for everyone.

grawprog 6y ago
No, it was part of their return policy. I explained exactly what happened. The store explained they would contact Toshiba, return it for repair and resell it as refurbished when it was returned. The repairs and damage was covered by Toshiba as far as the store explained to me. It's just the store as the seller was taking on the responsibility for sealing with this as part of selling Toshiba products and the store and Toshiba are clearly alright with this arrangement.
zaarn 6y ago
I don't think that's comparable. If the screen completely dies dropping from lap height onto a carpet, the device is improperly manufactured.

R0b0t1 6y ago

What I am trying to say is most of the time there is no such thing as final sale. E.g. a hobby store near me says final sale on electronic parts. As I am aware this is not allowed, they actually have to prove the customer broke the part to refuse the return. This is pretty hard to do. They also can't charge restocking fees or refuse the return if you've destroyed the packaging. Losing the receipt possibly, but they need to be tracking sales as well and I think you would win that.