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It's not just small pesky shops that screw the consumer. You step out of the EU/NA and consumer protections quickly disappear. Reliance is one of India's large
by oasisbob 6y ago
It's not just small pesky shops that screw the consumer. You step out of the EU/NA and consumer protections quickly disappear.
Reliance is one of India's largest companies, they have a consumer electronics brand like Best Buy. The worst return experience I've EVER had was trying to return a DOA pair of Bluetooth headphones to them.
Their literal return policy is that you don't, unless it's defective, then you can exchange. It was only after opening two more pairs of Sony crappy-developing-market-special-models that were also defective that they refunded me and sent me on my way.
I have no doubt that the only reason they did that for me in the end was because I was a tall white foreigner.
- bleepblorp 6y agoOnce you step out of the EU, consumer protections quickly disappear. Your experience in India would not be not unusual in NA for consumer electronics or computer components. "No returns, all defective products must be handled, at your shipping expense, by manufacturer's warranty" is a very common policy in this sector in North America, as is "final sale, even if defective or counterfeit."
- oasisbob 6y agoI have never purchased any electronics under those terms in the US, certainly not brand new electronics by retail.