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So, I'm currently living in mainland Europe. Amazon UK (native English) will be out of EU in the near future. Given this article and also shady 'is this real th

So, I'm currently living in mainland Europe. Amazon UK (native English) will be out of EU in the near future. Given this article and also shady 'is this real thing or not - order and find out' - what would be a not shady general kind of store in the EU with native english? I'm ordering mostly books, but sometimes electronics. There's tons of e-shops. Telling apart which one is shady and which one is not is really difficult. Amazon used to be trustworthy in my eyes and that feeling has faded.

ss64 6y ago
In the UK John Lewis
jurip 6y ago
This doesn't really answer your question, but Amazon DE offers an English UI option.
- xxs 6y ago
  amazon.de is fine and the personal does speak English. More also it's the EU, hence free returns and no questions asked (by law) for 2 weeks. plus 2y warranty. I can't say bad words about the EU version of amazon when it comes to customer service. Yes the counterfeit stuff is there but the free returns mitigate that. To the grandparent poster: you wont be able to order e-books off the uk version... and would have to use .com one.
  - dingo454 6y ago
    Note that when ordering outside the country you still have to pay for the shipping fee of the return yourself _to_ the amazon store of origin you selected, making this a lot less flexible (and slower) than you'd think. As a frequent traveler across the EU, this bit me both on amazon.de/fr. I'm not sure if there are exceptions to these rules, but free returns are frequently only free if within the same country and it's not unique to amazon.
    - xxs 6y ago
      >Note that when ordering outside the country you still have to pay for the shipping fee of the return yourself _to_ the amazon store of origin you selecte That is false - I do order outside and it costs around 10 + 10euro/kg for around 7-10days delivery (express within 2-3days is around double). When I returned anything (3x times) - amazon paid back the shipping costs, BOTH my own sending and the bill sending back to them. If the item was part of a bigger order, they paid back partially my own cost for sending it to me initially. And they always foot the bill for the sending back in full. More also, there was a hard drive that failed 2nd day I installed, I complained, they called and did send one immediately prior I even returned the original one to them, which they reimbursed the bill for. The drive arrived the next day (shipped by courier/air). Like I've said - I cant say bad words about their service in the EU.
      - dingo454 6y ago
        What do you mean by "BOTH my own sending and the bill sending back to them? When did this happen, and from where? My last cross-country return was in 2017 for a lens (sold and shipped from amazon) and I had to pay for the shipping myself to amazon.fr from italy. Didn't get a refund for the shipping cost, although the replacement arrived for free. Note that the lens was originally shipped to france. I was substituting for an identical item, which usually gets shipped right away. However, in this case, I had to wait for the return to be processed. I had the same scenario in 2016, but from germany (shipped to germany, returned to france). Note that I cannot complain for the service itself. I only had great experiences in return from amazon in general, but your description comes unexpected from me.
        xxs 6y ago
        The initial shipping cost to me and then the return shipping from me to them (plus the cost of the goods). In my case all the shipments were outside Germany, and the returns were from the same country originally shipped to. All the returns were back to Germany. Edit: However, they should tell you in advance (before you order) if you will have to pay if you decide to return your order. If they don't tell you that you must pay for your return, the trader will have to pay for it. You don't have to pay any other charges that you were not informed of. [0] [0]: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua...
thirdsun 6y ago
Particularly for electronics or expensive items I'd always prefer a shop specialized in the product category in question. Here in germany there's almost always a better, often cheaper alternative to Amazon when it comes to specific product categories.

ss64 6y ago

In the UK John Lewis

jurip 6y ago

This doesn't really answer your question, but Amazon DE offers an English UI option.

xxs 6y ago
amazon.de is fine and the personal does speak English. More also it's the EU, hence free returns and no questions asked (by law) for 2 weeks. plus 2y warranty. I can't say bad words about the EU version of amazon when it comes to customer service. Yes the counterfeit stuff is there but the free returns mitigate that. To the grandparent poster: you wont be able to order e-books off the uk version... and would have to use .com one.
- dingo454 6y ago
  Note that when ordering outside the country you still have to pay for the shipping fee of the return yourself _to_ the amazon store of origin you selected, making this a lot less flexible (and slower) than you'd think. As a frequent traveler across the EU, this bit me both on amazon.de/fr. I'm not sure if there are exceptions to these rules, but free returns are frequently only free if within the same country and it's not unique to amazon.
  - xxs 6y ago
    >Note that when ordering outside the country you still have to pay for the shipping fee of the return yourself _to_ the amazon store of origin you selecte That is false - I do order outside and it costs around 10 + 10euro/kg for around 7-10days delivery (express within 2-3days is around double). When I returned anything (3x times) - amazon paid back the shipping costs, BOTH my own sending and the bill sending back to them. If the item was part of a bigger order, they paid back partially my own cost for sending it to me initially. And they always foot the bill for the sending back in full. More also, there was a hard drive that failed 2nd day I installed, I complained, they called and did send one immediately prior I even returned the original one to them, which they reimbursed the bill for. The drive arrived the next day (shipped by courier/air). Like I've said - I cant say bad words about their service in the EU.
    - dingo454 6y ago
      What do you mean by "BOTH my own sending and the bill sending back to them? When did this happen, and from where? My last cross-country return was in 2017 for a lens (sold and shipped from amazon) and I had to pay for the shipping myself to amazon.fr from italy. Didn't get a refund for the shipping cost, although the replacement arrived for free. Note that the lens was originally shipped to france. I was substituting for an identical item, which usually gets shipped right away. However, in this case, I had to wait for the return to be processed. I had the same scenario in 2016, but from germany (shipped to germany, returned to france). Note that I cannot complain for the service itself. I only had great experiences in return from amazon in general, but your description comes unexpected from me.
      - xxs 6y ago
        The initial shipping cost to me and then the return shipping from me to them (plus the cost of the goods). In my case all the shipments were outside Germany, and the returns were from the same country originally shipped to. All the returns were back to Germany. Edit: However, they should tell you in advance (before you order) if you will have to pay if you decide to return your order. If they don't tell you that you must pay for your return, the trader will have to pay for it. You don't have to pay any other charges that you were not informed of. [0] [0]: https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua...

thirdsun 6y ago

Particularly for electronics or expensive items I'd always prefer a shop specialized in the product category in question. Here in germany there's almost always a better, often cheaper alternative to Amazon when it comes to specific product categories.