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Hmmm. I recently ordered an item (pack of quicklinks) and the package itself arrived with a hole in it and no product (looks like the bubble-envelope seam faile
by stickfigure 6y ago
Hmmm. I recently ordered an item (pack of quicklinks) and the package itself arrived with a hole in it and no product (looks like the bubble-envelope seam failed). After clicking around on Amazon's website, the closest way to solve this was "return because of missing items" and they seem to still want me to ship back the original item (which is obviously impossible). The replacement was shipped quickly, but I have no idea what will happen when they don't receive a return.
As far as I can tell, there's no way to communicate this to a human. I'm not impressed with their service.
- tux1968 6y agoPrint the free return shipping label out, stick it on the empty bubble wrap package you received, and pop it in the post.
- AnssiH 6y agoAFAIK the correct way to solve empty-package-received is contacting customer service: Help => Need more help? => Contact Us => Contact Us.
- stickfigure 6y agoThanks... the menu structure is somewhat different on the website, but I finally found it. I spent 20 mins looking for a way to contact someone before giving up, assuming it didn't exist.
- ineedasername 6y agoIt's actually pretty easy to get a live chat if you poke around the support options... On my phone now so I can't neasily get the exact link.