> More polite emails, more feedback and less emails asking for support. Obviously. If I were to run a restaurant I would rather choose/open as expensive as I c

> More polite emails, more feedback and less emails asking for support. Obviously. If I were to run a restaurant I would rather choose/open as expensive as I could so I wouldn't have to deal with people without proper manners and education sufficient to appreciate my fine culinary skills /semi-sarcastic By the way. Here had already been some posts by free software authors devastated by rude and ignorant people demanding support and/or bullying them by e-mail. I find it very important for all the authors (regardless of whether they code/write for free or for serious money) to learn to just ignore (without any emotional response) the correspondence from this kind of people. You don't alienate them this way, they already got what they are eligible for for free or for their money, personal support should be a premium, for nice people only :-) Yet, there actually are many nice people for whom $100 (let alone $200) per book is a way too much. Some of them even living in the US, not necessarily in an utterly poor country.