RC’s online experience just sounds poorly designed. Everything you’re saying about staff being overbooked, exceptions being intolerable, etc. isn’t indicative o

RC’s online experience just sounds poorly designed. Everything you’re saying about staff being overbooked, exceptions being intolerable, etc. isn’t indicative of an efficient and inclusive organization. It sounds like everybody is overworked, and policies like these are simply because RC can’t cope with its resources, not because RC has some great management theory in efficiency.