> if everyone else manages to show up on time but one person does not, I wouldn't assume that the organization is at fault I was once denied entry to a $350 cl

> if everyone else manages to show up on time but one person does not, I wouldn't assume that the organization is at fault I was once denied entry to a $350 class (with no refund or chance to defer), because the address for the company on Google Maps (it was out-of-date) differed from the address on their website linked in the scheduling email. They had a similar no-exception policy that missing any of the class meant you had to pay again and start over. When I pointed out the mistaken address they also said "everyone else managed to show up here". This kind of thing does happen sometimes by mistake, or due to reasonable lapses in communication, but the punitive feel of the organization's response made me never want to do business with them again. It seems like this puts organizations between a rock and a hard place, because on the one hand they cant make exceptions all the time, but on the other hand it alienates people much more in the few cases where honest accidents did happen. I have no conclusion or argument to make here, other than to say maybe it's an opportunity to make the docs even more explicit so that such a mixup is less likely to happen in the future?