4 ms·

I thought hackers despise the mouse more than anyone else.

edw519 18y ago
Right. But they think everyone else likes it. I have a customer with 2 call centers, one on GUI and one on green screen. The green screen center consistently beats the the GUI center by 2 minutes per call every month. Drives him nuts. He can't move people from the green screen center to the GUI center or they quit in a week (too much clicking to get anything done). He asks me why it has to be that way. I say it doesn't, but whoever wrote it probably didn't know any better.
- JesseAldridge 18y ago
  What's a green screen? You mean like a terminal with green characters?
  - kirubakaran 18y ago
    Yup.
  - edw519 18y ago
    Just imagine this with 80 columns, 24 rows, a black background, a lime green foreground, and no mouse: |==========================================================| | 21:33 CALL CENTER SYSTEM 07/09/08 | | | | ENTRY TYPE: __ OPERATOR ID: 127 | | CALL CODE: __ SHIFT NBR: 2 | | CUST NBR: ______ ____________________ AGENT MODE: 3 | | ____________________ | | ____________________ | | __________, __ _____ | | | | CHANGE CODE: __ | | CALLER ID: ___/___-____ | | REQUEST TYPE: __ ______________ | | MONITOR: ___ | | | | COMMAND: _____________________ | | | |==========================================================|

Right. But they think everyone else likes it. I have a customer with 2 call centers, one on GUI and one on green screen. The green screen center consistently beats the the GUI center by 2 minutes per call every month. Drives him nuts. He can't move people from the green screen center to the GUI center or they quit in a week (too much clicking to get anything done). He asks me why it has to be that way. I say it doesn't, but whoever wrote it probably didn't know any better.

JesseAldridge 18y ago
What's a green screen? You mean like a terminal with green characters?
- kirubakaran 18y ago
  Yup.
- edw519 18y ago
  Just imagine this with 80 columns, 24 rows, a black background, a lime green foreground, and no mouse: |==========================================================| | 21:33 CALL CENTER SYSTEM 07/09/08 | | | | ENTRY TYPE: __ OPERATOR ID: 127 | | CALL CODE: __ SHIFT NBR: 2 | | CUST NBR: ______ ____________________ AGENT MODE: 3 | | ____________________ | | ____________________ | | __________, __ _____ | | | | CHANGE CODE: __ | | CALLER ID: ___/___-____ | | REQUEST TYPE: __ ______________ | | MONITOR: ___ | | | | COMMAND: _____________________ | | | |==========================================================|