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Many of the frequent horror stories on here about account suspensions and completely unresponsive support are coming from people or companies with paid accounts
by fauigerzigerk 6y ago
Many of the frequent horror stories on here about account suspensions and completely unresponsive support are coming from people or companies with paid accounts.
I do believe that there is a level of spending where you can actually get a hold of someone competent who can look into things. But that level appears to be rather high.
- fallenpegasus 6y agoAbout 5 years ago, Hewlett-Packard tried being a paid GSuite customer, paying for tens of thousands of seats, with a path to onboarding the entire company. We could not get support, or even a TAM who would answer their phone. After a year, HP dumped GSuite, and went to O365 instead. We got a responsive TAM, full multi-tier support, and white glove handholding for migration. And, I think it was cheaper, too. There is NO level of spending as a customer at which Google actually gives a shit.