In this cases it not the EULA but rather the service contract that is the most relevant document. The same law that binds you to pay a contract once agreed on b

In this cases it not the EULA but rather the service contract that is the most relevant document. The same law that binds you to pay a contract once agreed on binds the other party to deliver. A refund does not automatically free the provider from the contract, through its a good step. An EULA can try to side step this but it depend on how the agreement was made, when, what information was provided before agreement, and so on. There is also a bunch of laws for consumer protection and Fair Business Practices, and it depend on where the people involved is located.