4 ms·
Out of curiosity I went and read their terms: https://ghost.org/terms/ https://ghost.org/terms/ Of course it says we can terminate your account at any time (im
by rgbrenner 6y ago
Out of curiosity I went and read their terms:
https://ghost.org/terms/ https://ghost.org/terms/
Of course it says we can terminate your account at any time (immediately and no notice required), like many services do.
But, I noticed there's nothing in these terms about the automatic plan changes. So you've raised a good question: did ghost violate their own terms of service each time they "helpfully" upgraded a customer's plan without their express permission?
And worse, they have a no refunds policy... so they change your plan, then refuse any refunds. Maybe that's not a big problem for a small plan change, but considering the plan change isn't defined, it could be for literally any amount, with no approval from the customer.
And just to preempt the idea this agreement is elsewhere, their terms have an entire agreement provision, which states the terms are the entire agreement, and can only be modified by changing the terms or a "written amendment signed by an authorized executive of Ghost Foundation"... which the email notice does not qualify as since it's not signed.