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It looks like the CEO of Ghost has a history of booting customers when they criticize them in public. https://twitter.com/adbertram/status/1148165765629128704

• g_p 6y ago
  Interesting, so there are at least two occurrences now then. I must admit this is why I like self-hosting services. Ghost seems to be trying to compete with WordPress, but if this is how they approach customer service and people talking about their service, I don't see businesses moving over. A business' web presence is an important asset, I'd be reluctant to let a third party have control of this, but even moreso for someone that cuts users off from service for criticising the company.
• juanuys 6y ago
  Ghost once messed up my site, and they promptly gave me a refund when I closed my account, which was nice. My 404 is still holding a grudge, though :-P https://juanuys.com/404 https://juanuys.com/404