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I agree that terminating contract with some prior notice and sending data back could have been a rude but understandable decision... but insulting the customer
by Twisell 6y ago
I agree that terminating contract with some prior notice and sending data back could have been a rude but understandable decision... but insulting the customer on twitter, then deleting the tweet before immediately nuking customer's website was clearly out of bound.
- theevilsharpie 6y agoIt only seems that way because Ghost was up-front about telling the customer to fuck off. Larger, more established companies do that as well, but in the form of automated account blocks, or byzantine phone/support ticket workflows that effectively prevent you from reaching someone other than entry-level support who can do little to help you. Even if they're more polite about it, they're still essentially telling you to get lost if you don't like their service or its terms.