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As someone who has and still run a SaaS product, I’m amazed at the number of HN people saying this is a toxic/bad customer. This is an incredibly low bar for “t
by nacs 6y ago
As someone who has and still run a SaaS product, I’m amazed at the number of HN people saying this is a toxic/bad customer. This is an incredibly low bar for “toxic”.
Apparently for some here, making a post where he made a legitimate complaint made him toxic just because it’s on Twitter? Twitter has become a standard way for some people to communicate with companies or to vent frustrations whether you like it or not. Deal with it instead of calling them an “ahole”.
- csydas 6y agoWell I'm not sure if I consider the complaint legitimate (it legitimately is a complaint, but I'm not sure how valid it is ;) ) but I agree this is normal now. This is how people vent. A few minutes to just absorb the venting for something everyone complains about (pricing) goes a long way at very little cost