I think it’s reasonable for some of their limits - the obvious one being that they limit views on the lower tier and you’d probably rather be upgraded than have

I think it’s reasonable for some of their limits - the obvious one being that they limit views on the lower tier and you’d probably rather be upgraded than have your site go dark. But for things like this number of staff users there’s no reason to let you go ahead and create more accounts on the lower plan. If you want more staff users then upgrade, but until you do you can’t create any more. My guess is they just use the same system to track all the limits without really thinking about how well it works for different ones.