I'm not a "startup" guy. I've worked at many places and I've helped a lot of SMB's turn around their company with only a decently designed website and some bett

I'm not a "startup" guy. I've worked at many places and I've helped a lot of SMB's turn around their company with only a decently designed website and some better customer service. One thing I have always said is that you can have a million good reviews. But it will be only one that will be the downfall of your company. This reminds me of that. This was an opportunity to fix what the user was complaining about. Instead the CEO's behavior clearly shows what kind of support to expect when you're unhappy with the service. I've complained publicly about gmail before, never would I think I would have my account removed and data deleted by the CEO. "LIKE US OR I WILL BAN YOU!"