What I understand from your comment is that letting people know about the business practices of a certain company is a dick move. What I am struggling to unders

What I understand from your comment is that letting people know about the business practices of a certain company is a dick move. What I am struggling to understand is how you came to such a conclusion? The tweet is not offensive in the least – all it shows is some signs of frustration from a customer, who may or may not be right. The CEO on the other hand, looks like an ill-tempered, rude child, who should be nowhere near Twitter, let alone be the CEO of a company. I invite you to consider another sequence of events, where the CEO doesn't show his childish side on Twitter, sends almost the same reply to the customer, noting that they will delete their site in 7 days if they don't want to pay, saying "here's link to the backup of your data". Bonus points if he asks the customer for feedback on how they would like this to be handled in the future.