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> If I'm providing a service and someone has a problem with it, I expect them to look to resolve it with me first, before tweeting about "shady practices". Tha
by dkersten 6y ago
> If I'm providing a service and someone has a problem with it, I expect them to look to resolve it with me first, before tweeting about "shady practices".
That’s just someone being frustrated. Maybe its not the right thing to do and a bit rash, but that you will have a few frustrated customers act rash is part of being in business. It doesn’t make the guy look great, but its still not a reason for the CEO to say he looks like an asshole (which IMHO makes him look just as bad, for the same reasons the customer looks bad, as you described it) and then cancel his account without warning (which is just outright an asshole move).
- ColinWright 6y agoI agree entirely that it's wrong for the CEO to tweet that the customer looks like an asshole, and I agree entirely that simply terminating the account without further warning or interaction is wrong. I'm not defending the CEO, and I never said that I was. I'm saying that I have some sympathy for them. Clearly a lesson I need to take away from this is that expressing sympathy for someone is taken ipso facto as complete agreement. So let's say again, neither party comes out looking good, I think both parties have behaved less well than they should, and the CEO should not have terminated the account without more interaction. But I have more sympathy for the CEO than the customer, which is not the same as saying that I agree with their actions, nor that I support them.
- dkersten 6y agoThat sounds reasonable.