I read the comments before the article and going by the defenders of the CEO, I expected the user to be well and truly in the wrong. But wow, nowhere near. They

I read the comments before the article and going by the defenders of the CEO, I expected the user to be well and truly in the wrong. But wow, nowhere near. They were a paying customer and far from a free-loader. The dispute was over staff accounts which are surely a non-factor in server load and other costs to Ghost. The user wrote an aggressive email that would take five seconds for support to kill-with-kindness in response, the same content in a tweet, and lost their work. I can only assume there is more to the story or the CEO was having a particularly frustrating/upsetting day because otherwise this is a pretty dodgy response.