This is a SaaS business, kicking someone out of the service because of something he said once on twitter is beyond ridiculous. This shouldn't ever have been a t

This is a SaaS business, kicking someone out of the service because of something he said once on twitter is beyond ridiculous. This shouldn't ever have been a thought that crosses his mind. The CEO has done massive harm to his company's reputation. The customer was also right, IMO. The practice of not stopping you from service if you go over your limits and than charging you is a good one, but only for things the user can't control - traffic is a good example. For a limit a user actively needs to exceed - such as number of users - there should always be a warning at the very least. Not doing so is shady.