I've said elsewhere that I've never terminated services purely because the customer complains, and I've never done it without notice. I think the CEO gets that

I've said elsewhere that I've never terminated services purely because the customer complains, and I've never done it without notice. I think the CEO gets that wrong. As I said, neither party comes out of this looking good. But I have certainly terminated services from one side, without asking permission, after trying multiple times to resolve the issues.