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The email says that OP is using 4 staff users, where his plan only allows for 2. So the CEO is correct in saying this had nothing to do with traffic. Staff user
by woutr_be 6y ago
The email says that OP is using 4 staff users, where his plan only allows for 2. So the CEO is correct in saying this had nothing to do with traffic. Staff users are the same as team members.
Why OP was allowed to create more staff users than his plan allowed is kinda strange.
- DrScump 6y agoWhy OP was allowed to create more staff users than his plan allowed is kinda strange. Not at all. You have two staff users. You need to replace one. This allows you to create the replacement before having to delete the one being replaced. Quite friendly, actually.
- Hamuko 6y agoI don't know why it's such a burden to be asked to disable one user before adding another.
- woutr_be 6y agoThat seems like an extremely rare situation, and even then, I don't see why you have to create the replacement before deleting the one being replaced. And even if it was for this purpose, that doesn't explain why he could create 4 when his plan only allowed for 2. My best guess it's that it's meant to be this way so they can easily upsell.
- hug 6y agoThe actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist. You can create an account for everyone you occasionally work with, so long as you only log in with two of those accounts in any given month.
- woutr_be 6y ago> The actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist. That's a pretty weird way of handling such feature, and would make it extremely easy to go over the limit. Why not just limit the number of logins one can create.