Irate customers can be a treasure trove of information but indulging irate customers incentivizes some to game the company's goodwill. I think this complaint i

Irate customers can be a treasure trove of information but indulging irate customers incentivizes some to game the company's goodwill. I think this complaint is of the first variety. Ultimately, the question is how to flexibly enforce the limits associated with tiered plans: strict enforcement vs. flexible limits with e-mail notified auto upgrades. The Ghost CEO should be asking his team if they can improve their current flexible e-mail notified auto upgrade approach.