Plenty of good customers take a grievance to social media immediately. We are emotional animals. If you are using angry tweets as your signal for what makes a b

Plenty of good customers take a grievance to social media immediately. We are emotional animals. If you are using angry tweets as your signal for what makes a bad customer, you're going to lose a lot of good customers to the competition willing to see past the initial emotions and get to the root of the problem. Solving your customers' problems is pretty much what keeps you in business.