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The problem here was that the user didn't consent to scaling. They thought they were paying one rate, and got an email telling them they were paying another.
by StavrosK 6y ago
The problem here was that the user didn't consent to scaling. They thought they were paying one rate, and got an email telling them they were paying another.
- masonic 6y agothe user didn't consent to scaling They didn't have to agree to TOS when onboarding?
- StavrosK 6y agoHahaha
- gingerlime 6y agoCompletely agree. I think it's worse actually. It's not even about scaling. It's about having more staff users on the account. > I was expected to stay on top of them or risk an automatic “upgrade” from $36 to $99 for having an extra staff user on my website? I had forgotten about this, but why not just block me from adding them? So looks like Ghost allows you to add more members freely, does not warn or tell you anything when you do it, but then only tells you that you'll be upgraded automatically via email later? (It's partly a rhetorical question, but I genuinely don't know how it works).
- StavrosK 6y agoYes, that definitely seems to be what they do, and I understand why that frustrated the user. I think the CEO should have taken the frustration as feedback, even though the user wasn't very tactful on Twitter.