If people complaining about your company on Twitter as a first resort is a problem for you, perhaps you’re not cut out to run a big company, because it happens

If people complaining about your company on Twitter as a first resort is a problem for you, perhaps you’re not cut out to run a big company, because it happens to all of them. The Ghost CEO might as well have just put out an advert saying “We’re not ready to compete with Wordpress.”