4 ms·

I am confused; what is a "staff user"? Does the UI allow you to add them without saying "2 is your limit"? The CEO tweeted that the traffic doesn't matter, but

I am confused; what is a "staff user"? Does the UI allow you to add them without saying "2 is your limit"? The CEO tweeted that the traffic doesn't matter, but the email clearly says they are limited to 100k views. What's going on?

heythere22 6y ago
> The CEO tweeted that the traffic doesn't matter, but the email clearly says they are limited to 100k views. What's going on? There are two restrictions on the plan: traffic and users. So if you are over one of the limits, you have to upgrade. And OP has one user too much for the lower plan
- masonic 6y ago
  OP has one user too much Actually, double (4 users, 2 allowed under plan).
woutr_be 6y ago
The email says that OP is using 4 staff users, where his plan only allows for 2. So the CEO is correct in saying this had nothing to do with traffic. Staff users are the same as team members. Why OP was allowed to create more staff users than his plan allowed is kinda strange.
- DrScump 6y ago
  Why OP was allowed to create more staff users than his plan allowed is kinda strange. Not at all. You have two staff users. You need to replace one. This allows you to create the replacement before having to delete the one being replaced. Quite friendly, actually.
  - Hamuko 6y ago
    I don't know why it's such a burden to be asked to disable one user before adding another.
  - woutr_be 6y ago
    That seems like an extremely rare situation, and even then, I don't see why you have to create the replacement before deleting the one being replaced. And even if it was for this purpose, that doesn't explain why he could create 4 when his plan only allowed for 2. My best guess it's that it's meant to be this way so they can easily upsell.
    - hug 6y ago
      The actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist. You can create an account for everyone you occasionally work with, so long as you only log in with two of those accounts in any given month.
      - woutr_be 6y ago
        > The actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist. That's a pretty weird way of handling such feature, and would make it extremely easy to go over the limit. Why not just limit the number of logins one can create.

heythere22 6y ago

> The CEO tweeted that the traffic doesn't matter, but the email clearly says they are limited to 100k views. What's going on? There are two restrictions on the plan: traffic and users. So if you are over one of the limits, you have to upgrade. And OP has one user too much for the lower plan

masonic 6y ago
OP has one user too much Actually, double (4 users, 2 allowed under plan).

woutr_be 6y ago

The email says that OP is using 4 staff users, where his plan only allows for 2. So the CEO is correct in saying this had nothing to do with traffic. Staff users are the same as team members. Why OP was allowed to create more staff users than his plan allowed is kinda strange.

DrScump 6y ago
Why OP was allowed to create more staff users than his plan allowed is kinda strange. Not at all. You have two staff users. You need to replace one. This allows you to create the replacement before having to delete the one being replaced. Quite friendly, actually.
- Hamuko 6y ago
  I don't know why it's such a burden to be asked to disable one user before adding another.
- woutr_be 6y ago
  That seems like an extremely rare situation, and even then, I don't see why you have to create the replacement before deleting the one being replaced. And even if it was for this purpose, that doesn't explain why he could create 4 when his plan only allowed for 2. My best guess it's that it's meant to be this way so they can easily upsell.
  - hug 6y ago
    The actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist. You can create an account for everyone you occasionally work with, so long as you only log in with two of those accounts in any given month.
    - woutr_be 6y ago
      > The actual answer is that it’s unique staff users who log in per month, not unique number of logins that exist. That's a pretty weird way of handling such feature, and would make it extremely easy to go over the limit. Why not just limit the number of logins one can create.