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People finding sympathy in the CEO behavior should make an effort to remember the number of time they likely ranted about their landlords / network provider / p

People finding sympathy in the CEO behavior should make an effort to remember the number of time they likely ranted about their landlords / network provider / post service / bank service / ... on Twitter. How would you have reacted if they had decided to ban you without even letting you take back your assets? Closing a customer's account without following procedures, on the CEO's whims, just because they don't feel comfortable with your practices, with a passive aggressive "sorry it wasn't a good fit for you!", deleting data in the process, is extremely unprofessional. There's no good light for this. In fact, the following story is a great example of the danger of this kind of practices: https://www.newsweek.com/bank-closes-accounts-criticizes-twitter-1480651 https://www.newsweek.com/bank-closes-accounts-criticizes-twi...

DaiPlusPlus 6y ago
I do sympathise with their CEO on a personal level - but that's that: a personal level[1]. When your twitter account is not only public, but the public-facing twitter account of the CEO of a company: it should never contain "personal" messages that haven't been run by a PR team, otherwise SNAFUs like this will happen. Save the customer rants and banter for Slack or the morning standup - not Twitter. Egads. You'd think everyone would have learned from Elon Musk's example by now, surely? [1] ...and even then I'm onlyy sliiiightly sympathetic, and ultimately I'm still siding with the article's author, provided they're being truthful. It was wrong for Ghost to unilaterally delete their content and retaliate against their user. They turned a possible PR victory (by acceding to the author's requests and upgrading their account for free (given the marginal cost of each user is negligible, giving a service credit doesn't cost them anything) into a disaster. Eeejits.
- dylan604 6y ago
  >You'd think everyone would have learned from Elon Musk's example by now, surely? How has it hurt Musk? If I was looking for justification, Musk and POTUS have pretty much laid the groundwork for spew whatever via Twitter does not hurt the brand. It only makes it more visible.
  - DaiPlusPlus 6y ago
    I used to respect and admire Musk on a personal basis which led to me being interested in buying into the products and services he's responsible for (I own a Tesla Model X, and I applied for an avionics SWE position at SpaceX). The more he keeps up his cavalier attitude on social-media the more it puts me - and others in my social network - off from benefiting his companies, and by extension, him. The same way that I'm not interested in working at Facebook because of Zuckerberg's attitude towards his users.
- cosmotic 6y ago
  Customer rants have no place anywhere in any company. They are unprofessional and toxic.

DaiPlusPlus 6y ago

I do sympathise with their CEO on a personal level - but that's that: a personal level[1]. When your twitter account is not only public, but the public-facing twitter account of the CEO of a company: it should never contain "personal" messages that haven't been run by a PR team, otherwise SNAFUs like this will happen. Save the customer rants and banter for Slack or the morning standup - not Twitter. Egads. You'd think everyone would have learned from Elon Musk's example by now, surely? [1] ...and even then I'm onlyy sliiiightly sympathetic, and ultimately I'm still siding with the article's author, provided they're being truthful. It was wrong for Ghost to unilaterally delete their content and retaliate against their user. They turned a possible PR victory (by acceding to the author's requests and upgrading their account for free (given the marginal cost of each user is negligible, giving a service credit doesn't cost them anything) into a disaster. Eeejits.

dylan604 6y ago
>You'd think everyone would have learned from Elon Musk's example by now, surely? How has it hurt Musk? If I was looking for justification, Musk and POTUS have pretty much laid the groundwork for spew whatever via Twitter does not hurt the brand. It only makes it more visible.
- DaiPlusPlus 6y ago
  I used to respect and admire Musk on a personal basis which led to me being interested in buying into the products and services he's responsible for (I own a Tesla Model X, and I applied for an avionics SWE position at SpaceX). The more he keeps up his cavalier attitude on social-media the more it puts me - and others in my social network - off from benefiting his companies, and by extension, him. The same way that I'm not interested in working at Facebook because of Zuckerberg's attitude towards his users.
cosmotic 6y ago
Customer rants have no place anywhere in any company. They are unprofessional and toxic.