I can’t understand the CEO’s decision. This is valuable feedback on their practices. Yes the customer is angry but that should be okay! Imagine if professionals

I can’t understand the CEO’s decision. This is valuable feedback on their practices. Yes the customer is angry but that should be okay! Imagine if professionals in other areas would behave the same (like doctors for example)... Behavior like this will lead to customers being scared to criticize Ghost. This is the opposite of what the team at Ghost should want. Someone should not be regarded as a bad customer for complaining once. A bad customer should be defined as someone who over a longer time frame costs resources. And also only after talking to them and not being able to find common ground.