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Don't ignore the tweet: yes people may be unhappy, but it's an opportunity to offer an explanation and a solution! Then you can win a happy customer, and also "
by gregoriol 6y ago
Don't ignore the tweet: yes people may be unhappy, but it's an opportunity to offer an explanation and a solution! Then you can win a happy customer, and also "win" the internet (ie. many more customers) as the tweet is going to stay and be found through search
- deleted 6y ago[deleted]
- anpago 6y agoAgreed, a complaint is a gift can help you in so many ways. Often better than never knowing why a customer just upped and left.
- deleted 6y ago[deleted]