Yeah, I'd also side with the CEO in terms of his Twitter reply, but not with shutting the site down. I think the OP going to complain on Twitter is going overbo

Yeah, I'd also side with the CEO in terms of his Twitter reply, but not with shutting the site down. I think the OP going to complain on Twitter is going overboard; it's not as though he didn't get any warning at all before being upgraded and he is using features that he's expected to pay for.