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I would have simply ignored the tweet instead of attending it in a rude manner. Many people rage tweet and it's expected when they are frustrated. If Sundar Pi
by searchableguy 6y ago
I would have simply ignored the tweet instead of attending it in a rude manner. Many people rage tweet and it's expected when they are frustrated.
If Sundar Pichai started banning hners for everytime they compain about Google here, half of HN would lose access to google services.
- gregoriol 6y agoDon't ignore the tweet: yes people may be unhappy, but it's an opportunity to offer an explanation and a solution! Then you can win a happy customer, and also "win" the internet (ie. many more customers) as the tweet is going to stay and be found through search
- deleted 6y ago[deleted]
- anpago 6y agoAgreed, a complaint is a gift can help you in so many ways. Often better than never knowing why a customer just upped and left.
- deleted 6y ago[deleted]