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Google is an absolutely fantastic company from which to get free stuff. Gmail, Maps, Docs, Youtube? Mmm-mm good! Buy things from Google, though? You mean, g

Google is an absolutely fantastic company from which to get free stuff. Gmail, Maps, Docs, Youtube? Mmm-mm good! Buy things from Google, though? You mean, give Google money and in exchange expect them to adhere to some kind of standard of behavior, support, and customer service? Go get a coffee because you're clearly not awake yet.

Jabbles 6y ago
This is the exact opposite of the usual complaint: that if you don't pay for support you can expect Google to arbitrarily shut your account and scoop up all your data - however paying them actually allows you some control.
- fauigerzigerk 6y ago
  Many of the frequent horror stories on here about account suspensions and completely unresponsive support are coming from people or companies with paid accounts. I do believe that there is a level of spending where you can actually get a hold of someone competent who can look into things. But that level appears to be rather high.
  - fallenpegasus 6y ago
    About 5 years ago, Hewlett-Packard tried being a paid GSuite customer, paying for tens of thousands of seats, with a path to onboarding the entire company. We could not get support, or even a TAM who would answer their phone. After a year, HP dumped GSuite, and went to O365 instead. We got a responsive TAM, full multi-tier support, and white glove handholding for migration. And, I think it was cheaper, too. There is NO level of spending as a customer at which Google actually gives a shit.
eatonphil 6y ago
There are plenty of counterexamples among free stuff: Hangouts, Plus, etc. https://en.wikipedia.org/wiki/Category:Discontinued_Google_services https://en.wikipedia.org/wiki/Category:Discontinued_Google_s...