3 ms·
We ask phone number for the same reason as Uber does - our masters need to contact the user to be able to deliver the service. Explaining this to Apple took a w
by syn-mcj 6y ago
We ask phone number for the same reason as Uber does - our masters need to contact the user to be able to deliver the service. Explaining this to Apple took a week of back and forth, and only lasted for one submission.
- tylerhou 6y agoWhat does the sign in flow look like? Does the phone number screen clearly inform the user that their phone number will only be used to arrange delivery?
- syn-mcj 6y agoIt says "We need your phone number for our masters to be able to contact you". Would you recommend to make it more clear in some way?
- tylerhou 6y agoNote that I don't have much experience working with Apple's approval process, and am just speaking as a layuser here. In that sentence, "contact" can mean many different things. Will you contact me by text for non-urgent things like billing or promotions? As a user, I don't want to give up my phone number for promotions. And since the request is right after the sign-in flow, I think it's reasonable Apple thinks "contact" can also mean 2FA. I would put more precise language, such as: "Our masters may need to contact you in order to arrange delivery of X service." Also, the fact that Apple did approve your app already is further evidence that this is just a misunderstanding, likely because your copy is not 100% clear. (Sidenote: This is not important, but personally, the term "master" makes me uncomfortable. I personally would not call people "masters," but I also don't know your target market, so the term may be more appropriate in that context.)
- syn-mcj 6y agoThanks for the advice. Yes, our target market isn't english speaking, so some things might be a result of a bad translation.