Don't know why you're being downvoted, but I share the same sentiment with you. My first road bike was also from a Sports Basement and got nothing but top-notch

Don't know why you're being downvoted, but I share the same sentiment with you. My first road bike was also from a Sports Basement and got nothing but top-notch service. They certainly got my repeat business. Bike snobs are probably like coffee snobs, where the bigger the store, the more it's vilified.