Cool, it looks like this addresses one of the toughest parts of running a small ISP, which is a chicken-and-egg problem of having enough support operatives for

Cool, it looks like this addresses one of the toughest parts of running a small ISP, which is a chicken-and-egg problem of having enough support operatives for your users, and enough user revenue to hire for support. Fortunately big ISPs have set a loooooow bar for support, but you're still facing an uphill battle against coax providers that are already in buildings, so you have to go above and beyond.