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it doesn't work everywhere, tho. Check out how Walmart failed in Germany, for exemple. Among others, management forced the employees to be welcoming to custome
by ILikeBikes 6y ago
it doesn't work everywhere, tho.
Check out how Walmart failed in Germany, for exemple.
Among others, management forced the employees to be welcoming to customers, but the Germans found it creepy.
Personaly, I'm more the German kind. I've avoided grocery stores and businesses where the manager is overly talkative and gives discounts for no reason.
IMO, to have a great shop, just have the parts the poeple need, so that they don't come for nothing.
Then, have a website to let customers check out your stock, the prices, and choose parts from home. Not only it's reassuring to them, but it's also quicker to you when they know what they want.
And know how to fix bikes, as much as possible on the spot.
It's hard to disappoint a customer in a shop. Actually, they'll often be happy and truely appreciate the place.
Running this kind of business is mostly about getting them back. When they need something, they'll go to the place they consider the most appropriate. Even if they also like other shops.
- johnmaguire2013 6y agoI don't want a pushy salesperson and discounts - I just want to be treated without hostility when I walk in the door. I don't want to work to get someone's attention to attempt to buy a $550 bike from them. I don't want a rude answer when I ask what's wrong with my bike, or how long it'll take to fix. There's a middleground here, and the problem is that at least where I am in the US, most bike shops are actively hostile to anyone who walks in the door - or maybe it's because I'm not wearing a full kit.